Who is responsible?
The owner of this website is responsible for data collection on this site. Our details are:
153 Northdown Road
Kent CT9 2QY
Telephone: +44 (0)1843 298062
VAT no. 571 9309 24
How and when do we collect your data?
Some data is collected when you provide it to us. For example, when you contact us via email or the phone, or when you place an order in our online store. Other data is collected automatically by our IT systems when you visit the website. This is technical data such as which browser and operating system you are using, or at what time you visited the page. This type of data is collected automatically as soon as you enter the website.
What do you use the data for?
We collect data from you where necessary for a specific purpose. For example, when you contact us via email or over the phone, we need to use your email address or phone number to be able to respond to your request. If you place an order via our online store, we need to use your data to be able to fulfil our contract with you. We don't sell your data to anyone else.
Other data (the technical data on our server logs) is collected to make sure the website is functioning properly, or to analyse how customers use our site. We will not combine this data with data from other sources.
Part of our services to you, specifically our online store, is provided by a third party. As this is the shop part of our website, the data we collect to fulfil orders to you are in the provider's IT systems.
Your rights concerning your personal data
There are some cookies in use by our online store. Some of them are essential: they are necessary for our website to work as intended. Some of the cookies are optional. Their purpose is to remember your preferences, give you a personalised experience, and to give us a better idea about how you are using our website. Whenever you visit a page on our website that has any products of our online store on it, you will see a notification that lets you accept or decline our optional cookies. This is what it looks like:
If you change your mind about your cookie choice at any time, you can go to your account settings (whether you are logged in or not) and change your cookie settings: